UDC 331.109

Annotation. This article is written on the basis of the material of the final qualification work, and is devoted to the study of conflict situations related to the study of industrial organizations. A company of up to 120 people was selected with fairly stable financial and economic indicators, but with a high level of staff turnover and a high level of interpersonal conflicts, both between employees and with the company’s management. The research method. The K test was chosen as the research method. Thomas, which allows you to study five types of behavior in a team: competition, compromise, cooperation, avoidance, adaptation. Conclusions. The causes of conflicts are an unfavorable psychological situation in the team or an atmosphere of intolerance (due to the formation of opposing groups, cultural, ethnic differences of people, the actions of the leader); poor psychological communication (i.e. people do not understand, do not take into account the intentions, states of each other, do not take into account the needs of everyone).

Keywords: conflicts, production organization, team, K. Thomas test, staff turnover, atmosphere of intolerance

Literature

1. Antsupov A.Ya, Baklanovsky S.V.. Conflictology. Study guide. Diagrams and comments. St. Petersburg, St. Petersburg, 2015. – p. 304

2. Antsupov A.Ya., Shipilov A.I. Conflictology: theory, history, bibliography. – M.: Publishing House of the Military University, 1996. – P.145

3. Ankudinov I.I. Article “Objective and subjective conflicts in organizations” [electronic resource] /Electronic scientific and practical journal “Humanitarian scientific research” – URL Ankudinov I.I. Objective and subjective conflicts in organizations (snauka.ru ) (accessed 05.05.2001)

4. Arefyeva E.A., Yugfeld A.S.. Conflictology : A textbook. – Tupa Publishing House of TupGU, 2014 – p.220

5. Bell D. The coming post-industrial society. The experience of social forecasting; trans. from English. edited by V.L. Inozemtsev. – M.: Academia, 2004. – 944 p.

6. Emelyanov S. M. Workshop on conflictology. 3rd ed. — St. Petersburg: Pi-ter, 2009. – p.384

7. Evseev V.O., Seleznev I.A., Conflict management and methods of research of regional conflicts// CITISE. 2021. No. 3 (29). pp. 79-95.

8. Evseev V.O., Methodology of application of expert systems for analysis of regional conflicts// CITISE. 2021. No. 3 (29). pp. 65-78.

9. Kotler F., Bowen D.T., Makens D. Marketing. Hospitality. Tourism: textbook for university students / – 4th ed., reprint. and add. – Moscow: UNITY-DANA, 2018. – 1071 p.

10. Morozov M.A. Conflictology. Textbook // – Moscow: M3 Press, 2015. – p.182

11. Petrovskaya L.A. On the conceptual scheme of socio-psychological analysis of conflict M.: Publishing House of Moscow. un-ta, 1977. – pp.126-143

12. Utkin E.A. Conflictology: theory and practice. – M.: Acc autorov and ed. “Tandem”, 2005. – p.272

13. Shepel V.M. Managerial psychology. – M.: Economics, 2004. – p.246