Research Full Article

UDC 005.52

Abstract. This article examines the management mechanism through which digital technologies influence the effectiveness of management processes at industrial facilities comprising critical information infrastructure. It is shown that traditional approaches to assessing digital transformation, based on digital maturity models as well as technological and cost metrics, do not fully explain how digital solutions enhance the reliability and security of a facility’s operations. Methods. The article employs methods of analysis, synthesis, comparison, and generalization of scientific literature on digital transformation, complex systems management, and human factor management. A conceptual-analytical approach, as well as a cause-and-effect modeling method, are applied to identify the mechanism by which digital technologies influence the effectiveness of management processes. Results. It is substantiated that the key effect of digitalization in high-risk production systems is associated not so much with the automation of operations as with the standardization of management decisions, a reduction in the variability of personnel actions, and a decrease in the likelihood of erroneous actions. Conclusions. A managerial interpretation of functional safety is proposed, and indicators are identified that allow for the evaluation of the effectiveness of digital technologies through the quality, reliability, and discipline of the execution of management procedures.

Key words: digital technologies, digital transformation, critical information infrastructure, management processes, functional security, human factor, reliability, standardization of solutions.

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